Asset management
Every asset carries a QR code — scan to view its checklist, assign it to a tenant, and read its full maintenance history on the spot.
Property & facility management
Run your entire property operation from one platform.
Sync connects tenants, facility teams, and vendors — tickets, work orders, permits, and approvals move through one system, across every building, mall, and campus you manage.
2FA on every login
Role-based access
Real-time updates
The modules
Every workflow your buildings run on, connected.
From a tenant's first complaint to a signed purchase order, a gate pass, or a broadcast to every unit — it all happens in Sync, and it all stays linked.
Ticketing & helpdesk
Tenants raise it. The right team fixes it. Everyone sees the status.
Issues arrive with the categories your organization defines, route straight to the right department, and move through a clear lifecycle from open to closed.
- Org-configurable categories and department routing
- Status tracking from open through in progress to closed
- Tenants rate every closed ticket, 1–5 stars
TicketsDept: Maintenance ▾
Water leak in loading bayOpen
TKT-1290Plumbing · Tower B
Lobby door sensor misalignedIn progress
TKT-1288Doors & access · Podium
Broken tile near lift lobbyClosed
TKT-1272★★★★★
Pest control follow-up, F&B unitClosed
TKT-1266★★★★★
Work orders & procurement
From ticket to purchase order, with control at every step.
Convert any ticket into a work order, collect quotations, and push it through your approval workflow — the purchase order goes to the vendor the moment it's approved.
- One-click ticket-to-work-order conversion
- Upload three quotations for side-by-side review
- Approval workflow, then PO issued straight to the vendor
WO-0457 · Chiller compressor overhaulfrom TKT-1284 · 3 of 3 quotations received
Arctic Cooling Ltd
14-day lead · 1-yr warranty
Meridian HVAC Services
7-day lead · 2-yr warranty
Citywide Mechanical
10-day lead · 1-yr warranty
PO-2026-0148 issued to vendorApproved ✓
Work permits
A digital Permit to Work, from request to the security gate.
Tenants submit a General Permit to Work online. Your team approves it, workers receive QR passes by SMS, and security simply scans at the gate.
- Tenant submits, organization reviews and approves
- Every listed worker gets a QR pass by SMS
- Security scans at the gate — valid, expired, or revoked, instantly
Sync
Permit PTW-0292 approved. Your gate pass is ready.
nowGATE PASS · PTW-0292
Approved
Visitor management
Every visitor pre-registered, QR-checked, and on the record.
Issue digital visitor passes — name, phone, and vehicle in; OTP and QR delivered by SMS. Security scans at the gate and the register updates itself.
- Pre-registered visitors check in with a QR code
- OTP verification for extra certainty at the gate
- A clean, searchable register of everyone on site
AMC & service contracts
Track annual maintenance contracts with checklists. Vendors get automated email and SMS reminders 30, 14, and 3 days before every due date.
Notices & broadcasts
Send org-wide announcements with attachments and read receipts, or design email blasts in a rich WYSIWYG template builder.
Feedback & surveys
Send questionnaires to tenants and watch results land on a live stats dashboard, with every score out of 10.
Approvals inbox
One centralized inbox for every pending approval — POs, work orders, and tickets — cleared with one-click approve or reject.
AI assistant
Ask your operation anything. Get answers, not exports.
The Sync AI assistant knows your organization's data — ask in plain English and it answers with live numbers, or generates a full report on demand.
Generate reports in seconds
Ask for a summary and get a ready-to-share PDF — ticket volumes, vendor spend, contract status, whatever you need.
Total visibility, one question away
See across all your tickets, issues, and vendors at once — which department is busiest, what's overdue, who costs the most.
AMC & PMC on your radar
Ask which contracts expire next, which visits are due, and where preventive maintenance is slipping — before it becomes a problem.
Mobile app
The whole operation, in your pocket.
The Sync mobile app gives facility teams and tenants the same live picture on the go — with native push notifications the moment anything changes.
- Live ticket dashboard with open, in-progress, and completed counts
- Upcoming AMC and PMC visits, with pending issues at a glance
- Raise, assign, and close tickets from anywhere on site
Built for every stakeholder
One platform. Three front doors.
Facility teams, tenants, and vendors each get their own view — and every action they take lands in the same system of record.
Command the operation
The full picture across departments and locations, scoped by role.
- Live dashboards for tickets, work orders, and contracts
- Role-based access control down to individual modules
- Departments and locations that mirror your org
Self-service, start to finish
A portal where tenants help themselves — and tell you how you did.
- Raise tickets and follow them to resolution
- Receive notices, permits, and survey requests in one place
- Rate completed service, 1–5 stars
Quote, deliver, get paid
A vendor portal that keeps contractors in the loop without the phone tag.
- Submit quotations directly against work orders
- Track purchase orders from issue to completion
- Automated AMC reminders by email and SMS
Platform capabilities
Enterprise plumbing, already done.
The infrastructure work that usually takes years — hierarchy, permissions, real-time sync, notifications — comes built in.
Multi-tenant hierarchy
Model your whole portfolio: headquarters at the top, organizations per property, and tenant sub-organizations beneath — each with isolated data and scoped access.
Dynamic permissions
Role-based permissions you shape per organization — every module, every action.
Real-time updates
WebSocket-driven screens repaint the moment anything changes. No refresh button.
Native mobile push
Push notifications reach your teams and tenants on their phones, instantly.
Email + SMS
Every critical event lands in the inbox and on the phone — approvals, reminders, permits.
Mandatory 2FA
Every sign-in verifies a one-time passcode by email and SMS. No exceptions.
Bulk import
Onboard fast — load users, assets, and tenants in bulk instead of one by one.
Security & trust
Built like the buildings you run: secure by design.
Your operation's data deserves the same access control you enforce at the gate.
2FA on every login
Two-factor authentication is mandatory for all users — verified by email and SMS OTP at each sign-in.
Granular permissions
Per-module, per-role access control — users see exactly what their role allows, and nothing more.
Isolated tenant data
Every organization's data is strictly separated in the multi-tenant hierarchy — encrypted in transit, scoped at every query.
Audit-friendly workflows
Approvals, permits, and procurement leave a clear trail — who requested, who approved, and when.
Get started
Ready to modernize your facility operations?
See how Sync fits your buildings — a 30-minute walkthrough with your own workflows, not a canned pitch.