Multi-tenant operations platform

Run service, assets & vendors across every location.

Sync-Enterprise unifies service tickets, asset management, vendor procurement, and compliance into one platform — purpose-built for organizations running many physical sites.

Get started → Explore the platform
6
Permission roles
3-step
Quotation procurement
100%
Tenant isolation
Real-time
WebSocket updates
The platform

Everything operations needs, in one surface.

From the first complaint to a signed purchase order — every workflow lives in the same multi-tenant system.

01 / Tickets

The central unit of work

Every complaint, request, and incident becomes a ticket — routed to a department, assigned to a person, and tracked through a clear lifecycle with a full audit trail.

open → assigned → in progress → completed → closed
Low Medium High Critical
AI auto-classifies each ticket as incident or service request
02 / Vendor portal

Vendors quote without a login

External contractors get a magic link by email — they price the job and report completion. No password, no account.

✓Invited
✓Quoted
3PO issued
4Completed
03 / Assets

Asset registry

Track every HVAC unit, lift, and generator with lifecycle history, AMC coverage, and live status.

Full lifecycle →
04 / Procurement

3-quotation control

Service requests need exactly three quotes before HQ approval. Approve, and a Purchase Order mints itself.

PO-2026-001 →
05 / Contracts

AMC management

Annual maintenance contracts spanning many assets and sites, each serviced by one vendor.

Expiry tracking →
06 / Compliance

Inspections & certs

Inspection schedules, certificate expiry alerts, and audit-ready checklist history.

Stay audit-ready →
07 / Visitors

QR + OTP passes

Issue visitor passes, verify by one-time password, and check in or out with a QR scan.

Front-desk ready →
08 / AI assistant

Ask in plain English

Query your data conversationally. Read-only, single-tenant, and the SQL never leaves the box.

Exec-friendly →
09 / Real-time

Live everywhere, instantly

WebSocket-driven updates repaint tickets, work orders, and the notification bell the moment anything changes — no refresh.

Always in sync →
10 / White-label & mobile

Your brand, on every screen

Your name, logo, primary color, and currency — applied live across the web app, the mobile app, and generated PO PDFs.

Make it yours →
Close the loop

From complaint to purchase order — without leaving the system.

Tickets, work orders, vendors, and finance controls are wired together, so resolution never slips through the cracks.

See it in action →
  • 01
    A ticket is raised & classified
    An AI classifier tags it as an incident or a service request and routes it to the right department.
  • 02
    Work is dispatched
    Spin up a work order on the asset, invite a vendor by magic link, and track every phase live.
  • 03
    Finance stays in control
    Three quotations, HQ approval, then an auto-numbered PO with a branded PDF — by design.
  • 04
    The loop closes
    When linked work orders finish, the operator confirms the issue is truly resolved before closing.
Roles & permissions

Built for everyone in the building.

Six roles, from organization-wide admins to staff who only need to report a problem — each sees exactly what they should.

R1

HQ Admin

Full access. The only role that can approve quotations and confirm vendor quotes.

R2

Org Admin

Full platform access except procurement approval. Created when you sign up.

R3

Store Manager

Manages tickets, users, and assets — scoped to their assigned location.

R4

Location Engineer

Works assigned tickets, runs checklists, and updates status in the field.

R5

Group Resource

A cross-location worker who sees assigned tickets across the whole org.

R6

Staff

Tickets only — report an issue and follow it. Deliberately narrow by design.

Ready when you are

Bring every location into one operating system.

Self-register your organization and start adding locations, departments, and assets in minutes.

Create your organization →Read the docs